Refund Policy

Return and Exchange Policy

Thank you for choosing Modern Stitch Co. for your wallet needs. We are committed to providing you with high-quality products and exceptional service. Please review our return and exchange policy below for a smooth and satisfying experience.

Third-Party Purchases

For products purchased through third-party retailers (e.g., Amazon, eBay), returns or exchanges must be processed through the same platform where the purchase was made. Please refer to the respective third-party's return and exchange policy for instructions.

Returns

  • You may return an item within 30 days from the date of delivery (the date you received it).
  • To be eligible for a return, the item must be in its original packaging and unused. 
  • All returns must be in saleable condition.

Exchanges

  • Exchanges can be initiated at any time as long as the item is unused and in its original packaging.

Warranty 

  • Our warranty is non-transferable and covers manufacturing defects for the original purchaser. If you believe your product has a manufacturing defect, please contact our customer support for assistance. 
  • The warranty safeguards against any manufacturing-related flaws that may arise during the production of the product. A manufacturing defect encompasses any attribute or characteristic of the product that hinders its intended functionality. 
  • Our Warranty is good for 1 year on non mechanical wallets.
  • mechanical wallets have 100 day warranty.

This warranty does not cover?

We kindly advise against overloading your wallet or inserting items that do not belong. Exceeding the recommended card capacity can lead to distortion and undue stress on the stitching and other materials. Please note that our products are engineered to accommodate the recommended amount of cards to the specific wallet you have purchased.


Returning Your Item

To initiate a return, please follow these steps:

  • [Log in to your Modern Stitch Co. account] modernstitch.co to start the return process.
  • Place the item in its original packaging and ensure it is in sellable condition.
  • Securely package the item and attach the provided return label.
  • Drop off the package within five days of logging your return.

Refunds

  • Once we receive your return and inspect the item, we will issue a refund if it meets the criteria outlined in this policy.
  • Refunds will be issued to the original purchaser's method of payment.
  • Please allow 5 to 10 business days for the refund to be processed.
  • All Returned items must remain in a pristine, UNUSED condition. If an items shows any signs of use, it will be sent back to the customer, and will be unable to process a refund .Please note that our genuine leather products may naturally develop slight usage marks overtime. Plan to return your product we kindly request that you avoid placing cars and money inside to maintain its original condition.       

How long does it take to get my refund?

Upon receipt of your wallet by our shipping team, the return processing typically spans 5 to 10 business days. Following this, you will promptly receive an email confirmation when your refund is initiated. One of our team members will proceed to process your refund and Subsequently inform you via email. Please allow up to 10 business days for the credit to be automatically applied through your original payment method.

Return Costs

  • Customers outside the United States are responsible for the return shipping costs.
  • Modern Stitch Co. does not cover shipping costs for returns.

Lost or Stolen Items

Please note that our policy doesn't cover items that are lost or stolen after delivery. For added protection, we offer Modern Stitch Care, which includes options for lost or stolen item coverage. Contact our customer support for more information on Modern Stitch Care.

Contact Us If you have any questions about our return and exchange policy, need assistance with a return or exchange, or have inquiries about our products, please contact our customer support team at support@modernstitch.co or (702) 530-9290

Thank you for choosing Modern Stitch Co. We value your business and are dedicated to ensuring your satisfaction with our products.